Tour bookings can be cancelled up to 24 hours in advance of the experience, based on the experience’s local time, provided no food and beverage add-ons have been purchased at the time of booking.
Experiences covered by this policy include:
● Public Guided Horse Tour
● Self-Guided Horse Tour
● Private Guided Horse Tour
● A Family Affair Tour package
If food or beverages have been ordered with the tour bookings, 48 hours’ notice is required to receive a refund. No refunds will be issued for food and beverage cancellations less than the specified time frame.
Living Legends requires a minimum of 48 hours’ notice for cancellations of the Meet & Mingle package, and the Grand Day Out package. This enables us to manage the catering requirements of the packages. Notice of cancellations less than the specified time frame will not be eligible for a refund.
A Family Affair Tour package can be cancelled up to 24 hours in advance of the experience without penalty, provided food or beverages were not added on to the package at the time of purchase.
All gift vouchers are valid for 12 months from the purchase date and are non-refundable.
Any tour or package purchased as a gift voucher can be rescheduled without penalty, in accordance with the time frames specified in the cancellation policies. The package must be rescheduled within the time frame of the gift voucher to be valid.
If a package cannot be rescheduled within the time frame of the voucher, the voucher is forfeited. Refunds will not be issued for any tours or packages booked using a voucher.
All functions are subject to their own cancellation terms and conditions.
Please refer to the contract or speak with our event manager for details pertaining to your event.
If, for any reason, a tour or package must be cancelled or rescheduled at the fault of Living Legends or other factors beyond our control, such as government regulations (eg: Covid restrictions), Living Legends will:
– Refund the cost of the tour / package; or
– Extend the date of expiry on the voucher.